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How do I place an order?
Online at www.goldenkeystore.org with a credit card. Order form can be completed at checkout from the web site and mailed with a check or faxed with a purchase order and credit card information.
Purchase Orders can be mailed or faxed to 423-266-1959. A purchase order should be issued to PROforma Crescent as the supplier. W must have a copy of the purchase order before processing your order. You will be invoiced after the order has shipped, the terms will be net 30.
Phone Orders to 800-816-7246 using a credit card.
Mail your order form and payment (check, credit card, money order or purchase order) to:
PROforma Crescent
3103 Williams Street, Suite 3
Chattanooga TN 37410
Please make your checks payable to PROforma Crescent.
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Can I place an order without an email address?
Yes. When you are requested to enter your E-Mail address, enter newcustomer@gk.com and continue to complete the order form
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How long does it typically take for products to be delivered once they are ordered?
Products that are in stock will be shipped within 24 to 48 business hours. Our standard mode of shipment is UPS Ground and is calculated and added to your order at time of checkout. Next business day delivery can also be selected at checkout. Orders to be shipped to Alaska, Hawaii or other locations outside the continental US will incur additional shipping charges. To obtain this information, please contact us via email at info@procrescent.com or phone us toll free at 800-816-7246. Our office hours are 8:30 A.M. to 5:00 P.M. Eastern Standard Time Monday through Friday.
Delivery to the eastern, southeastern or midwestern areas of the US will require 2 to 3 business days. Delivery to the western portions of the US will require 4-5 business days. A notice that your merchadise has shipped will be sent to your email address providing you with tracking information and the arrival date.
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How do I order items not listed on the GK store site?
In addition to the stock items listed in this catalog, we have a virtually unlimited number of items which can be ordered. Please call, fax or use the Contact Us email form to make your request.
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What is the policy regarding returns, exchanges or damages during shipment?
Please check your order upon receipt. No refunds or exchanges after 30 days of receipt of merchandise. All regalia sales are final. Shipping and handling is non-refundable. All returns are subject to a 10% restocking fee.
If your merchandise is damaged in shipment, please contact us within 14 days from the date of shipment at 800-816-7246 for instructions.
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How do I know that my order was received?
Upon receipt of your electronic order, a confirmation notice will be sent to the email address specified in the order. This notice will include an order number you should reference in any subsequent questions regarding your order.
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How do I pay for merchandise?
We accept Visa, MasterCard, American Express and Discover credit cards. You may also pay by check. The instructions for paying by check are found on the checkout screen.
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I need something to help promote a special program or event (ie. fundraiser). What should I do?
Contact us by phone or E-mail. We will gladly work with you to research new ideas and products. We need your input and welcome the opportunity to work with you on a personal basis.
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How do I wear my graduation items?
GK medallion, honor cords, honor stole are worn around the neck. If wearing all three, place the GK medallion first, then the honor cords and on the outside, the stole. All three should be visible.
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How do I know which of the graduation items I am eligible to wear?
As a member of the Golden Key Honour Society, you are eligible to wear any and all graduation regalia.
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